Frequently Asked Questions.
We have attempted to answer any questions you may have regarding orders and payments in the section. However if you do not find an answer to your question please email us your query email@example.com and we will get back to you within 24 hours.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
All order placed for delivery in Thailand are usually shipped within 24 hours of receiving the payment and may take unto 72 hours to deliver.
All international orders may take between 7-14 days for delivery.
If you have any complaint regarding your order please get in touch with us. We accept returns within 7 days of delivery. You may also exchange your item for another product.
Since we ship most items within 24 hours of receiving the order, please get in touch with us as soon as possible in case you wish to cancel the order. Once orders are shipped out, they can be canceled as a return on the buyers expense.
Unless otherwise stated on the product description, most of our items are made from natural gemstones. If the gems have been treated in any way, we will state it in the product description.